At Logo Genie, we have tried our level best to elaborate our terms and conditions to understandable manner. By using our services you automatically agree to these terms and conditions. It is therefore highly recommended that you read and understand these terms and conditions to avoid any miscommunications in the future.
Logo Genie has privileged every customer with infinite revisions. We guarantee that we will revise their design without any additional charges provided that the initial design and concept behind the logo remains the same. Revision Turnaround Time is 48 hours.
Logo-genie.com wants to ensure 100% customer satisfaction that is why we are offering unlimited free Revisions with every order. The revision policy allows you to improve the initial design brief free of charge as per your choice.
In case of any duplicate charge due to processing error, failing to fulfill any of your special design requirements or not being able to complete your design order because of our own fault, your complete design order amount will be refunded.
In case of any dissatisfaction from any design services provided by Logo-genie.com, you can submit a refund request within five days of your initial designs completion. However, it shall be assumed between both parties that you are satisfied with your initial designs if a refund request is not received within five days of the initial designs delivery. For any Special / Combo packages, refund will be applicable the same as it is on the single packages.
Following regulations are observed while processing a refund request:
If a request for refund is made before the initial designs delivery, you would be eligible for Full Refund (less 10% service & processing fee).
If a request for refund is made within 48 hours of the initial designs delivery, you would be eligible for 66% refund
If a request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund
No refund request shall be considered valid after 120 hours of your initial design delivery, or if a revision is performed on the initial design concept, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
All refund requests should be communicated directly to us via phone or email Logo-genie.com, reserves the right to approve/disapprove your request on an individual case to case basis.
How to claim your refund?
To assure your refund request is approved, please make sure you meet the following requirements:
1. Claim your refund specifying your concern by contacting us via any of the following two modes:
Contact Us at (209) 813-0479
Email, send an email at firstname.lastname@example.org
2. We will try to resolve your concern by virtue of our revision policy immediately or else will email you a refund request approval from our refund department.
After the refund, your design rights will remain exclusively with Logo-genie.comand you would not be able to display any version of the design sent by us. Let us also specify that:
1. Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
2. Working in collaboration with the Government Copyright Agencies Logo-genie.com would share Copyright Acquisition information for the refunded designs that would restrict the re-use of the designs as original designs in the future.
If you have any questions or concerns about our Refund Policy, please contact us at (209) 813-0479 or email us at email@example.com
Quality Assurance Policy
We treasure our working relationship with our clients more than any amount of money. Our top priority is to provide maximum satisfaction to our clients. For each design that we create, a thorough research is being undertaken as to ensure quality and uniqueness in your design. We never embark on any job without prior research. Your satisfaction is the driving force behind our success. Thus, whatever we do is targeted in the direction of your satisfaction. Our designers, while working on your job, ensure that the design they create are exactly compliant with the specifications that you have provided. Logo Genie aims at providing its clients with error-free ready-to-download designs. After every step, the design goes through a stringent quality check which ensures quality during the process and a final quality product.
Full Satisfaction Guarantee
We have always maintained satisfaction of our clients as our first priority. When you return to us with your design for amendment, our design team takes it as a challenge. We work according to the specifications until you are 100% satisfied with the results. We modify your design until you find it absolutely the way you want it to be.
Policy Governing Shipment
Logo Genie provides free shipping service to its clients. You will get your final design files conveniently placed in the “Client Area” of our website. For further assistance and queries, feel free to contact us at our round the clock Customer Support Center. Record Maintenance receiving final files does not mean that we erase your information and work from our data bank. Even after providing you with the final files, we maintain a record of your finalized design. Thus, if you need these final files again in future, we can send them to you. To obtain these files you can make request to us and we will provide you with the final files.
Copyrights of Logo
All rights are reserved by Logo Genie of every logo concept that you receive during the design process. Once all the changes are done and all the amendments are made thus completing your final designs, you should immediately coordinate with the copyright agencies to transfer the copyrights of logo to your business name and complete the process. The copyrights of the final files are owned by you, we only own rights to the other concepts that you rejected.
Customer support at Logo Genie is available 24/7. You can speak to our Sales Professionals about your queries and concerns. Our 24-Hour Customer Support center will assist you through the process and give prompt response to your queries and concerns