About Logo-Genie
| + |
Tell me about the services that Logo Genie offers? |
|
| |
We have a network of creative and talented logo designer’s who are expert at creating logos according to our customers requirements.
Apart from logos we also design the followings:
- Logos
- Websites
- Banners
- Brochures
- Landing Page
- Sales Page
- Minisite
- Ecover Designs
- Stationery
|
|
| + |
How is Logo-Genie different from other logo design companies? |
|
| |
We make logos according to your requirements and make sure that you are completely satisfied with our work. You can ask as many alterations as you wish. Our Logos are unique, affordable and also we are one of the few logo design companies that deliver a logo within 2-3 Days after placing the order.
|
|
|
| + |
I want to know about your graphic designers? |
|
| |
We have a team of talented and professional graphic designers having not only expertise in their fields but also an extensive experience, which also gives us an added advantage over our competitors.
|
|
General Questions
| + |
What is your Turnaround time? |
|
| |
Turn around time for any of our service is 2-3 Business Days |
|
| + |
What if I need my first draft urgently? |
|
| |
Yes you can. However we are only given Rush Delivery for Logo and Banner Packages. Price is given below:
|
|
| + |
What if I am not happy with the first draft? |
|
| |
Please read our Terms & Conditions for more information. |
|
| + |
I can't seem to find a package that suits my requirements. Can I order a custom made package? |
|
|
| + |
Do you have a refund policy? |
|
| |
No we don’t have a refund policy because none of our clients have ever been unsatisfied by our work. We are sure that you will not be disappointed by our skills and that is why we do not have the need for a refund. |
|
| + |
How can I be aware of the progress of my order |
|
| |
After you have created your account with us. You will be entitled to use our Work Room in which you will have a Private Message Board Area as well as the followings:
- Inbox
- Jobs & Proposal
- Messaging
- Status Report
- Terms
- File Uploading
- Billing & Payments
- Feed Back
|
|
| + |
How do I communicate with Logo-Genie once I have selected a package |
|
| |
A private Message Board will be available in your inbox Area, where you will be able to send and receive messages from Logo-Genie Team |
|
| + |
Does Logo-Genie accept orders with adult content? |
|
| |
Yes, as long as they do not exceed legal or moral bounds. |
|
| + |
Tell me about your Order Process? |
|
| |
Our process is very simple, after selecting a package you will be asked to Logon with your User ID (If already registered) or to create an account by filling out a form. After registration you will be asked to follow the following steps:
- Select a Package
- Make Payment
- Provide Creative Brief
- Receipt
- Confirmation
|
|
| + |
Will there be compatibility issues of my logo, banner and/or website with any medium?
|
|
| |
No, rests assure that your logo, banner or website will be compatible with 99.8% mediums.
We will deliver your logo in these formats: .GIF, .JPEG, .TIFF formats and for Banner/Website we will make sure that they are browser compatible. |
|
Technical Questions - LOGO
| + |
In what format will my logo be delivered?
|
|
| |
The Final Copy of your logo will be delivered to you in your desired format and you do not have to worry about that, as we support a number of format for logos and other services as well:
- GIF and JPEG format
- EPS and IFF forma
|
|
| + |
What if my Logo gets deleted from my system, will you provide me another copy?
|
|
| |
Yes definitely, a copy of your logo will be saved in the account that you have/will created/create with us. However, we always suggest our clients to keep a backup copy of their design files with themselves as well. |
|
| + |
Who will have rights to the Logo? |
|
| |
You will have complete rights of the Final Copy of the Logo; however rights to the sample logos will remain with us (Logo-Genie) |
|
| + |
What if I have an idea for my Logo Design?
|
|
| |
If you have an idea on how your logo should look like, you can definitely share with us in following ways:
- Tell us with a fax: (Out Fax No :)
- Tell us with a scan (Email us at: info@logo-genie)
- Tell us when you are ordering
- Send us you requirements through PM
|
|
Website
| + |
How long does it normally take to make a web site design?
|
|
| |
It depends upon the package you have selected. However normally it takes a minimum of 2-3 days to show the initial design. |
|
| + |
How long does it normally take to make a web site design?
|
|
| |
That depends on what package you a have selected. However normally it takes a minimum of 2-3 days to show the initial design |
|
| + |
Will I get the source file of the Website? |
|
| |
Yes of course. During the Final delivery you will have the .PSD file with included fonts. |
|
| + |
Will you upload the Website on our and is there any additional cost for the same? |
|
| |
Yes, we will upload the website on your server with no additional cost. All you have to do is to provide us FTP ID & Password. Rest to sure that we will keep it safe and secure. However it is recommended that you change your password once we have uploaded your site, for safety reasons |
|
Brochures
| + |
What is your Turnaround Time?
|
|
| |
Actually it depends upon the package you have selected. However normally it takes a minimum of 2-3 days to show the initial design. |
|
| + |
Do you also provide copy writing services? |
|
| |
Logo-Genie does not offer any copy writing service as yet. Therefore we request our clients to provide the copy for the same. |
|
| + |
Why do I need a custom brochure?
|
|
| |
Custom Brochure Design is totally different from a Template Based Design. With our packages we are offering no. of concepts so that you can have more option to choose from and at the end you will get what you are looking for. |
|
| + |
I am not sure which brochure type is suited for my needs. Can you help?
|
|
| |
Please use our chat application, email or call us fro assistance and advise .One of our project managers will help you in this regard. |
|
| + |
I want my logo/pictures to be incorporated into my custom brochure? |
|
| |
Of course it can be done. Just provide us the required material and we will do the rest. |
|
| + |
How will I be able to use my brochure?
|
|
| |
We will provide you with all the editable source files and all the files will be available in Project Active Work Room in the File Section. |
|
| + |
What if I am not satisfied with the work?
|
|
| |
In our Packages we have given maximum number of 6 revision rounds. However for the past 3-4 years we have not faced a single complain.
If your revisions options for your selected packages have expired and you still are not satisfied. Then you can pay a small fee for an extra set of concepts or another revision |
|
| + |
Do you print the brochures? |
|
| |
No, we don't print them. However we can recommend you to a reliable online printing company that will fulfill your printing needs e.g. overnightprints.com. |
|
Banners
| + |
Can you handle Banners in quantity? |
|
| |
We have an excellent track record of meeting our customer's requirements within the given time and at the same time not compromising on quality. We have quite a few clients whom we have satisfied by delivering them banners in Bulk Quantity (up to 100+). |
|
| + |
Do you design banners using custom sizes? |
|
| |
Yes. View our Packages for details |
|
| + |
Will my banners include animation? |
|
| |
Yes, we provide both Animated GIF and Flash Banners as per IAB Standards. |
|
| + |
Do you follow IAB Standards? |
|
| |
Yes, we follow IAB standards for Banner Animation, sizes and other properties like Border, Animation and Frames etc. |
|
| + |
Does price vary depending on the dimensions of the banner? |
|
| |
Yes, prices do vary based on the dimension of banner. Generally, the larger the banner the higher the price. For further details go to our Banner Package Page. |
|
| + |
What if I am not satisfied with the work? |
|
| |
If your revisions options for your selected package has expired and you still are not satisfied. Then you can pay a small fee for an extra set of concepts or another revision.
OR
You have an option to cancel the job but in that case we will be entitled to keep the upfront amount. |
|
E-Cover Design
| + |
How much do your eCover Design cost? |
|
| |
Generally the price varies based on what sort of design is needed and what all are required. |
|
| + |
What information do you need from me? |
|
| |
At minimum we ask our clients to provide us the following information:
- The Custom text that would be displayed on their eCover.
- Logo and Any Unique or stock image
|
|
| + |
I don't have a logo, is this included with my eCover? |
|
| |
Our E-Cover packages do not include logo design. In case if you do not provide a logo then we will use text with effects styled to match your web site. However you can get a Logo from our logo package starting with only $89. |
|
Payment & Delivery
| + |
How do I pay for my Order? |
|
| |
You can pay us through a valid credit card or through Pay Pal. But if you are paying us through Pay Pal then you have to pay full amount in advance where as if you are paying us through credit card then you only have to pay $89 upfront on our Packages. |
|
| + |
Is there any upfront payment? |
|
| |
Yes, to start with any package an upfront payment of $89 will be charged. |
|
|